ROUT'D Features

Find out more about ROUT'D features

CUSTOMER FEATURES

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Customer Feedback

All customers are sent a feedback link to rate drivers on professionalism, customer service, completed orders and this feedback gives all drivers ratings, it allows to reward drivers.

Monitor your driver’s service and performance. This allows you to deal with customer queries or complaints

Convert and up sell every customer to return and buy again and again from your website directly from this page

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SMS Auto reply

A notification text message alert is sent to all customers informing them of the expected delivery time slot, with a customer service contact number for further query.
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Real-time track

Expected delivery time slot, with a customer service contact number for further query.

Reduce your missed delivery count. Reduce customer complaints.

From pick up to drop off, you and your customer will know your driver’s every move.

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Live Map and ETA

Customers will have a live map to track their deliveries and view the real-time ETA of the driver.
This allows the customer to request a delivery change or different time slot.
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SMS Auto Reply Message

If your customer replies to your SMS alerts then you can set up a customized auto reply.
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Connect Your Platforms to ROUT’D

Do you want to connect your website to ROUT’D? Do you want to trigger an invoice from your accounting software.
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Integrate Your Website or APP with the ROUT’D API

Automatically send orders from your platform through to ROUT’D.
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Live ETAs & ETA predictor (For Customer)

Your customers will have a live map to track their deliveries and view the real-time ETA of the driver.
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Route Optimization (Static & Dynamic)

The ROUT’D proprietary routing algorithm can automatically optimize your driver daily routes to save your business time, fuel and vehicle costs.
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Ready for Driver

When an order is ready you can press “READY FOR DRIVER” from the live jobs page.
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Real-Time Service Feedback

Monitor your driver’s service and performance.
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Public Booking Form (White Labelled)

You might deliver for the same regular customers each week and you just need a simple way for them to book.
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Live ETAs & ETA Predictor (Driver ETA)

ROUT’D automatically predicts the Estimated Time of Arrival (ETA) of your drivers out in the field.
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Automated Dispatching

The ROUT’D proprietary batching algorithm can automatically assign a driver based on: Distance, Smart Batch, Availability, Current Load Capacity, Direction, Best Performing Driver and more!
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